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💜 Free gift on orders $95+ 💜 Free washbag on orders $125+ 💜 Free $10 gift card on orders $155+
💜 Mix & match any patterns or styles 💜

Terms of service

Terms of Service

Last updated: [29/12/2025]

This website is operated by Sockymate. Throughout the site, the terms “we”, “us”, and “our” refer to Sockymate. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

If you do not agree to these Terms, you may not access the website or use our services.

1. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your state or territory of residence

  • You will not use our products for any illegal or unauthorised purpose

  • You will not violate any applicable laws, including copyright or consumer laws

Any breach of these Terms may result in termination of access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or service without express written permission from Sockymate.

Credit card information is always encrypted during transmission over networks.

3. Accuracy of Information

We make every effort to ensure information on this site is accurate and up to date. However, we do not guarantee that all content is complete, current, or error-free.

Any reliance on information provided on this site is at your own risk.

4. Products, Pricing & Availability

  • Prices are subject to change without notice

  • Product availability may be limited

  • We reserve the right to discontinue products at any time

Product images and colours are displayed as accurately as possible, however we cannot guarantee your device will display colours exactly as shown.

Returns, refunds, and exchanges are governed by our Refund & Returns Policy.

5. Orders & Billing Accuracy

We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers, distributors, or automated systems.

You agree to provide current, complete, and accurate purchase and account information and to update it promptly when required.

6. Pre-Orders

Some products may be offered as pre-orders. Pre-order items are clearly marked and include estimated dispatch timeframes.

Pre-orders are subject to availability and potential delays. Full details are outlined in our Shipping Policy and Refund Policy.

7. Shipping & Delivery

Shipping locations, costs, delivery timeframes, and tracking information are detailed in our Shipping Policy.

Delivery timeframes are estimates only and delays may occur due to factors beyond our control.

8. Third-Party Tools & Links

We may provide access to third-party tools or links. We are not responsible for the content, accuracy, or practices of third-party websites.

Use of third-party services is at your own risk and subject to their terms.

9. User Submissions & Feedback

If you submit feedback, reviews, suggestions, or other content, you grant Sockymate the right to use, reproduce, and publish such content without restriction.

You agree that your submissions will not violate any third-party rights or contain unlawful, harmful, or misleading material.

10. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions

We reserve the right to correct any errors or inaccuracies and to cancel orders if information on the site is inaccurate, to the extent permitted by law.

12. Prohibited Uses

You are prohibited from using the site or its content for:

  • Unlawful purposes

  • Violating intellectual property rights

  • Harassment, abuse, or discrimination

  • Uploading malicious code or viruses

  • Collecting personal information without consent

Violation may result in termination of access.

13. Disclaimer & Limitation of Liability

To the maximum extent permitted by law:

  • Our services and products are provided “as is” and “as available”

  • We do not guarantee uninterrupted or error-free service

Nothing in these Terms excludes rights you may have under Australian Consumer Law.

14. Indemnification

You agree to indemnify and hold harmless Sockymate from any claim arising from your breach of these Terms or misuse of the website.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.

16. Termination

These Terms remain effective unless terminated by you or us. We may terminate access if you breach these Terms.

17. Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and Sockymate.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia.

19. Changes to Terms

We reserve the right to update or replace these Terms at any time. Continued use of the website constitutes acceptance of any changes.

20. Contact & Business Information

Business Name: Sockymate
Email: hello@sockymate.com
Phone: 0468 468 823 (text only)

Postal Address:
PO Box 948
Upper Coomera QLD 4209
Australia