Privacy policy

Last updated: 26 August 2026

Sockymate is operated by Bandazla Pty Ltd, ABN 29 645 117 559 (“Sockymate”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit sockymate.com.au (the “Site”), purchase our products, contact us or otherwise interact with us.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply to us.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide

We may collect information you provide directly to us, including:

• Your name

• Billing and delivery addresses

• Email address

• Telephone number

• Account login information

• Products ordered, order history and purchase details

• Payment confirmation and transaction information

• Marketing preferences

• Product reviews, photographs or other content you submit

• Competition, referral or promotion entries

• Communications with our customer support team

• Information provided when requesting a return, refund or exchange

Payments are processed by third-party payment providers. We do not normally receive or store your complete payment card details.

Information Collected Automatically

When you visit or interact with our Site, we and our service providers may automatically collect information including:

• IP address

• Browser type

• Device type and operating system

• Device, cookie and advertising identifiers

• General location information

• Pages and products viewed

• Links or advertisements clicked

• Referring website or advertising source

• Shopping cart and checkout activity

• Date, time and duration of visits

• Purchase and conversion activity

• Information collected through cookies, pixels, tags and similar technologies

Information Received from Third Parties

We may receive personal information from third parties that help us operate our business, including:

• Shopify, which powers our online store

• Payment providers such as Shopify Payments, PayPal and Afterpay

• Warehousing, delivery, logistics and fulfilment providers

• Customer service and communications providers

• Email and SMS marketing providers

• Analytics and advertising providers, including Google, Microsoft and Meta

• Referral, affiliate, review and promotional platforms

• Fraud prevention, security and identity-verification providers

We may combine information received from these providers with information collected directly from you.

Sensitive Information

You may occasionally provide health-related or other sensitive information when contacting us about product suitability or your experience with our products.

Please do not provide sensitive information that is not necessary for us to respond to your enquiry. If you voluntarily provide sensitive information, we will use it only to respond to your request or where otherwise permitted by law.

Our products and customer support do not replace professional medical advice.

1. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, submit a review or subscribe to marketing

• Automatically when you visit or interact with our Site

• Through cookies, pixels, tags, server-side integrations and similar technologies

• From service providers that process payments, fulfil orders, deliver products, provide customer support, analyse website use or advertise our products

• From referral, affiliate, review or promotional partners

• From publicly available sources where permitted by law

You may browse parts of our Site without identifying yourself. However, certain personal information is required to process an order, deliver products, respond to enquiries and provide requested services.

1. How We Use Personal Information

We may collect, hold, use and disclose personal information to:

• Process and manage orders and payments

• Deliver products and provide shipping updates

• Provide customer service

• Manage returns, refunds and exchanges

• Create and manage customer accounts

• Communicate about orders, enquiries or service-related matters

• Personalise and improve the Site and customer experience

• Understand how customers use our Site

• Measure marketing and advertising performance

• Attribute purchases and other actions to advertising campaigns

• Display advertising that may be relevant to your interests

• Send marketing communications where permitted

• Operate promotions, competitions, reviews, referrals and loyalty activities

• Detect, investigate and prevent fraud, misuse or security incidents

• Maintain the security and functionality of our Site

• Enforce our terms and protect our legal rights

• Comply with legal, accounting, taxation and regulatory obligations

• Carry out other purposes disclosed to you when information is collected

We may use aggregated or de-identified information for research, analytics and business improvement when that information no longer reasonably identifies an individual.

1. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, server-side tracking and similar technologies to:

• Keep the Site functioning

• Remember preferences and shopping cart contents

• Process checkout and payments

• Understand website traffic and customer behaviour

• Measure marketing and advertising performance

• Attribute purchases and conversions

• Create advertising audiences

• Provide and personalise advertising

• Detect fraud and protect the Site

Some cookies are necessary for the Site to operate. Other cookies support analytics, personalisation and advertising.

Where required by applicable law or platform policy, we request consent before using non-essential advertising or analytics technologies. You may manage available privacy choices through our Site, your browser settings and the privacy controls offered by relevant advertising providers.

Blocking certain cookies may affect how the Site functions.

For more information about cookies used by Shopify, visit:

https://www.shopify.com/legal/cookies

1. Google Advertising and Analytics

We use Google services, which may include Google Ads, Google Analytics, Google Merchant Center, conversion tracking, remarketing and related measurement technologies.

Google and its service providers may collect or receive information through browser-based tags, cookies, pixels and server-side integrations, including:

• IP address

• Device and browser information

• Cookie and advertising identifiers

• General location information

• Referring website or advertisement

• Pages and products viewed

• Shopping cart and checkout activity

• Purchases and other conversion events

• Information about interactions with our Site and Google advertisements

We use these services to:

• Analyse website traffic and customer behaviour

• Measure advertising performance

• Attribute purchases and other conversions

• Improve our Site and marketing

• Create advertising audiences

• Deliver or personalise advertising where enabled and permitted

• Detect fraud, security issues and invalid advertising activity

Where enhanced conversion measurement or similar features are configured, limited customer information such as an email address or telephone number may be securely transformed or hashed before being transmitted to Google. We do not send complete payment card details to Google.

Google may use information collected from our Site in accordance with its own policies. You can learn more here:

How Google uses information from sites and apps:

https://policies.google.com/technologies/partner-sites

Google Privacy Policy:

https://policies.google.com/privacy

Google advertising technologies:

https://policies.google.com/technologies/ads

Google advertising preferences can be managed through My Ad Center:

https://myadcenter.google.com

1. Microsoft Advertising and Analytics

We use Microsoft Advertising and Universal Event Tracking (“UET”) to measure advertising performance, understand how visitors interact with our Site and support relevant advertising.

Microsoft and its service providers may collect or receive information through cookies, tracking pixels, UET tags and server-side integrations, including:

• IP address

• Device and browser information

• Cookie and advertising identifiers

• General location information

• Referring website or advertisement

• Pages and products viewed

• Shopping cart and checkout activity

• Purchases and other conversion events

• Information about interactions with our Site and Microsoft advertisements

We use Microsoft Advertising technologies to:

• Measure advertising performance

• Attribute purchases and conversions

• Analyse website activity

• Create advertising audiences

• Support remarketing and relevant advertising

• Improve our Site and advertising campaigns

• Detect fraud, security issues and invalid advertising activity

Where enhanced conversion measurement or similar features are configured, limited customer information such as an email address or telephone number may be securely transformed or hashed before being transmitted to Microsoft. We do not send complete payment card details to Microsoft.

If Microsoft Clarity or related analytics features are enabled through our Microsoft Advertising configuration, website interactions may also be analysed using behavioural metrics, heatmaps or session-replay technologies. Sensitive payment information is not intended to be captured through these tools.

Microsoft handles information it receives in accordance with its own privacy policies. You can learn more here:

Microsoft Privacy Statement:

https://privacy.microsoft.com/privacystatement

Microsoft advertising privacy and personalisation:

https://about.ads.microsoft.com/en/resources/policies/personalized-ads

1. Other Advertising and Analytics Providers

We may also use Meta and other advertising or analytics providers.

These providers may collect or receive information through cookies, pixels, tags and server-side integrations, including information about visits, product views, purchases and interactions with our Site.

This information may be used to:

• Measure advertising performance

• Attribute sales and conversions

• Understand website traffic and customer behaviour

• Create advertising audiences

• Deliver advertising that may be relevant to your interests

• Detect fraud and protect advertising systems

Your interaction with these providers is also subject to their respective privacy policies and privacy controls.

1. Marketing Communications

Where permitted by law, we may use your contact details to send information about our products, promotions, new releases, restocks and other offers.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in the email. You may opt out of SMS marketing by following the instructions in the message or contacting us.

We may still send essential service-related communications after you unsubscribe, including order confirmations, shipping notifications, account notices and responses to customer service enquiries.

We do not sell or rent customer contact information to third parties for their own independent marketing.

1. How We Disclose Personal Information

We may disclose personal information to organisations that help us operate the Site and provide our products and services, including:

• Shopify and other website technology providers

• Payment processors and financial institutions

• Warehouses, fulfilment partners, couriers and delivery providers

• Customer service and communications providers

• Email and SMS marketing providers

• Advertising and analytics providers

• Review, referral, affiliate and loyalty platforms

• Information technology, hosting, security and fraud-prevention providers

• Accountants, insurers, lawyers and professional advisers

• Government agencies, regulators, courts or law-enforcement bodies where required or permitted by law

We may also disclose information in connection with a proposed or completed sale, merger, restructuring or transfer of all or part of our business or assets.

Our service providers are authorised to use personal information only for the services they provide to us or as otherwise permitted by law.

We do not sell personal information in exchange for money.

We will not use a customer’s personal information, photograph or image in advertising without appropriate permission or another lawful basis.

1. Overseas Disclosure and Processing

Some of our service providers, technology providers and fulfilment partners are located outside Australia or use systems located outside Australia.

Personal information may therefore be disclosed to or processed by recipients in countries including:

• China

• United States

• Canada

Information may also be processed in other countries where our technology, payment, advertising, communications, security or delivery providers operate.

We take reasonable steps appropriate to the circumstances to ensure overseas recipients handle personal information securely and consistently with applicable privacy requirements. However, privacy laws in other countries may differ from Australian privacy laws.

1. User-Generated Content

If you submit a product review, photograph, testimonial, social media post or other content for public display, the information you choose to include may be visible to other people.

Please avoid including personal information that you do not want made public.

We may display reviews and other submitted content on our Site in connection with the product or service reviewed. We will seek appropriate permission before using an identifiable customer photograph, video or personal information in paid advertising where required.

Content submitted through a third-party review or social media service may also be handled under that provider’s privacy policy.

1. Data Security

Our Site uses secure connections and checkout technologies. We take reasonable administrative, technical and organisational measures to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

These measures may include encrypted connections, access controls, authentication measures, password protections, staff access limitations and the use of reputable service providers.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.

If a data breach occurs, we will investigate and make any notifications required under applicable law.

1. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our products and services

• Maintain customer and transaction records

• Respond to enquiries and resolve disputes

• Prevent fraud and security incidents

• Meet taxation, accounting and legal requirements

• Exercise or defend legal claims

When personal information is no longer reasonably required, we take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

1. Accessing and Correcting Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

You may also ask us to delete certain information, object to particular uses or withdraw consent where these rights apply under relevant law.

To make a request, contact us using the details at the end of this policy. We may need to verify your identity before processing the request.

We will respond within a reasonable period. Applicable law may permit or require us to refuse certain requests. If this happens, we will explain the reason where legally permitted and provide information about available complaint options.

1. Privacy Complaints

If you believe we have mishandled your personal information or breached an applicable privacy requirement, please contact our Privacy Officer using the details below.

Please include:

• Your name and contact details

• A description of your concern

• Any relevant order number or supporting information

• The outcome you are seeking

We will acknowledge your complaint, investigate it and aim to provide a response within 30 days. If we require additional time, we will let you know.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: https://www.oaic.gov.au
Telephone: 1300 363 992

1. Children’s Privacy

Our Site and products are not directed to children under 16 years of age, and we do not knowingly collect personal information directly from children under 16.

If you believe a child has provided us with personal information without appropriate consent, please contact us so we can investigate and take appropriate action.

1. Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, service providers or legal obligations change.

The updated policy will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

1. Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact:

Privacy Officer
Bandazla Pty Ltd, trading as Sockymate
ABN 29 645 117 559

Email: hello@sockymate.com
Phone: 0468 468 823 (text messages only)

Postal address:

PO Box 948
Upper Coomera QLD 4209
Australia