Privacy Policy

Last updated: [add today’s date]

This Privacy Policy describes how Sockymate (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from sockymate.com.au (the “Site”), or otherwise interact with us.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Personal Information We Collect

The type of personal information we collect depends on how you interact with our website.

Information You Provide to Us

We may collect the following information when you place an order, contact us, or create an account:

• Name

• Billing and shipping address

• Email address

• Phone number

• Order and payment confirmation details

• Customer support communications

Providing certain information is required to process orders and provide services.

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Information Collected Automatically

When you visit our Site, we automatically collect certain information including:

• IP address

• Browser type and device information

• Pages viewed and interactions with the Site

• Date and time of visits

This information is collected using cookies, pixels, and similar tracking technologies.

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Information from Third Parties

We may receive personal information from third parties such as:

• Shopify, which powers our online store

• Payment providers who process transactions

• Marketing and analytics providers (e.g. Meta, Google)

We only use this information in accordance with this Privacy Policy.

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2. How We Use Your Personal Information

We use your personal information to:

• Process orders and payments

• Deliver products and provide customer support

• Communicate with you about orders, updates, or enquiries

• Improve our website and customer experience

• Send marketing communications (you can opt out at any time)

• Detect and prevent fraud or misuse

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3. Marketing & Communications

With your consent, we may send you promotional emails or messages.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

We may still send essential service-related communications, such as order confirmations.

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4. Cookies & Tracking Technologies

We use cookies to:

• Enable website functionality

• Remember preferences

• Analyse site traffic and performance

• Improve advertising relevance

You can disable cookies via your browser settings, however some website features may not function correctly.

For more information on Shopify cookies, visit:
https://www.shopify.com/legal/cookies

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5. How We Share Personal Information

We may share your personal information with:

• Service providers who assist with website hosting, payments, shipping, and analytics

• Marketing partners to deliver relevant advertising

• Legal or regulatory authorities where required by law

We do not sell your personal information.

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6. User-Generated Content

If you submit reviews or other content publicly on our Site or social platforms, that content may be visible to others.
We are not responsible for information you choose to make public.

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7. Third-Party Websites

Our Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.

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8. Children’s Privacy

Our services are not intended for children under 16 years of age.
We do not knowingly collect personal information from children.

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9. Data Security & Retention

We take reasonable steps to protect your personal information.
However, no method of transmission or storage is 100% secure.

We retain personal information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

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10. Your Rights

Under Australian Privacy Law, you have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

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11. International Data Transfers

Your information may be stored or processed outside Australia by trusted service providers (such as Shopify).
We take reasonable steps to ensure your data is protected in accordance with this Privacy Policy.

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12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

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13. Contact & Business Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Business Name: Sockymate
Email: hello@sockymate.com
Phone: 0468 468 823 (text only)

Postal Address:
PO Box 948
Upper Coomera QLD 4209
Australia