Cancellation policy

Purchase Options Cancellation Policy

If you purchase a product through a purchase option such as a pre-order or other delayed fulfillment option, the following terms apply:

• Orders may be cancelled before they are processed or dispatched by contacting our support team.

• Once an order has been processed or shipped, it can no longer be cancelled and will be handled in accordance with our Refund & Returns Policy.

Pre-Orders

• Pre-order items are clearly marked on the product page and at checkout.

• Pre-orders may be cancelled at any time before dispatch.

• If there is a significant delay to a pre-order, we will notify you via email and you may request a cancellation and refund before the item is dispatched.

• Once a pre-order item has been dispatched, standard return conditions apply.

Refunds

• Approved refunds will be issued back to the original payment method.

• Refund processing times are outlined in our Refund & Returns Policy.

How to Cancel

To request a cancellation, please contact us as soon as possible:

Email: hello@sockymate.com.au

Include your order number and request details so we can assist promptly.

Contact & Business Information

If you have any questions or concerns about this Policy, please contact us:

Business Name: Sockymate
Email: hello@sockymate.com
Phone: 0468 468 823 (text only)

Postal Address:
PO Box 948
Upper Coomera QLD 4209
Australia